How long will it take for my order to arrive?
The delivery time for orders is 30-45 working days from when the order is placed. All shipments will be made by the transport company MRW.
If for any reason the order has to be delayed, we will contact you to let you know.
Once the order is placed, it is not allowed to make any change in the shipping address, unless the customer bears the costs and it is expressly accepted by the parties.
Orders are shipped the same day as long as they are placed before 3:00 p.m. If not, they ship the next day. We process orders and shipments from Monday to Friday. Saturdays, Sundays or holidays are not considered business days.


What is the shipping cost?
Shipping costs will be borne by us during the period of the FREE SHIPPING offer within the Iberian Peninsula.


Can I request the delivery of an order outside of Spain?
At the moment this option is not available. But you can contact us through the mail; flyoutshop@gmail.com and we will find a better way to send your order.


What happens if I am not at the address that I indicated when the courier is to deliver the order?
After a first delivery attempt, the carrier will leave you a notice so that you can contact him and set a new delivery date. This delivery can be made at the shipping address you indicated or at one of the carrier’s offices. After another unsuccessful attempt, your order will be canceled and we will refund the amount of the same, subtracting the costs of returning the package.


What do I do if my order does not arrive?
If after a period of 60 working days from the confirmation of your order you have not received it, please contact us by mail; flyoutshop@gamil.com


Can I send my order as a gift?
Yes, we offer you the possibility of sending gifts through our online store. To do this, make the purchase as usual, select the shipping address to which you want us to send the gift and in the “Shipping” step, indicate the address of the person you want to receive the order.


Can I pick up my order at your location?
At the moment we do not have this option since our address is only a warehouse and offices that are not open to the public. However, contact us to see the possible options


Can I return my order?
If you wish to return your product, please contact us by email at: flyoutshop@gmail.com in the subject line indicate your order number that you will find in the order confirmation email.
For the return of the products it is essential that it is in its original packaging, without being opened or showing signs of having been used.
The return and the expenses derived from it are borne by the buyer who has a period of 14 days to return the order in the same conditions as it was delivered.