The customer will have a period of up to fourteen (14) calendar days from receipt of the product to exercise their right of withdrawal, without indicating any reason.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement to the email address; firstname.lastname@example.org .
Returns of the following products will not be accepted: Quick tests and masks. Due to the nature of these products and the impossibility of tracking the traceability of these products once the customer has received them, we do not accept returns or counts.
In case of withdrawal on your part, all payments received from you will be returned to the client in the same form of payment in which it was made. The shipping costs to make the return will be borne by the user. The returned products must be in normal conditions (with their original packaging and without using or handling). It will be necessary to attach a copy of the invoice. Before returning the Product, the Customer must ensure that it is properly protected and sealed so that it does not suffer any damage during transport.
If the cause of the return is that the product is defective or does not correspond to what was ordered, Flyoutshop will bear the costs of the return and the new shipment. If the reason is that the order does not satisfy you, we will refund the amount, but not the shipping costs or the return costs.
The refund of the amount will be made once the returned order arrives at our offices and with the same payment method that has been used: either it will be paid to your credit card or to your PayPal account.
The exercise of the right of withdrawal will extinguish the obligations of the parties to execute the contract.
The return or delivery address of the goods to Flyoutshop is:
A3 International, Carrer Pallars 73, Poblenou (08018), Barcelona
Without any undue delay and, in any case, no later than 14 days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered met if you return the goods before the 14-day period has expired.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.